Operation management †London eye case study Essay

Quality con nones consistence conformance to costumer expectations (Slack, chamber & Johnston 2010 pg 40) Quality for the capital of the United Kingdom centre of attention could mean inclinationing a structure that provides a poultrys eye view of capital of the United Kingdom. Quality could also mean a high design of their processes, including ensuring that any 32 capsules are cleaned, staff are well trained in health and caoutchouc and are always professional at all times. Quality also means the capital of the United Kingdom eye is safe and reliable. Quality also means that the timed admissions booking systems (TABS) is on time. Quality could also mean error free processing for their timed admissions system. Quality means that all parts for the London eye is made to specification and the assembly is made to specifications.velocity objectives promote within the accomplishment could mean minimising the time it takes costumers from boarding to disembarking. Speed could also mean minimising the time it takes from designing and planning the London eye to the finish of construction to the London eye. Speed could also mean providing a high throughput rate during the year to cope with passengers demand. Example The London eye take some six million people each year the London eye would have to provide a high throughput rate for the year to manage the demand. Speed could mean the immediate stoppage of the London eye if an error is found with the wheel, a good example in March 2008 engineers found a problem, the London eye was immediately stopped and emergency repairs take place. (Ronca 2002 pg 3) Dependability objectivesDependability means doing things in time for costumers to receive their goods or services. (Slack, Chambers & Johnston 2010 pg 44) Dependability for the London eye include on time opening hours and closing hours, on time boarding and disembarking , keeping to reasonable queuing times to veto long queues and increasing the flow of passengers bo arding and disembarking and Keeping to TABS time.Flexibility objectivesChanging the operation in some way either by changing what the operation does, how the operation is done or when it is being done. (Slack, Chambers & Johnston 2010 pg 46)Mix flexibility The London eye main objective is to provide a birds eye view of London in the early years, now with mix flexibility the London provides a range of other services including individual(a) capsules, wedding partnerships and corporate events. The London eye also provides volume flexibility by providing by changing the opening hours and closing hours during the overwinter months and summer months. Ensuring more people passel avail of their services during the summer months compared to the winter months. Cost objectivesThe London eye cost include staff cost construction costs, impartation costs and maintenance costs. The staff costs include staff wages and training, Construction costs include the making of the parts of the London eye, this includes the A-frame legs, hub and spindle, back take a breather cables, spoke cables, rim, and insulated capsules. Transportation costs contain transferring each parts of the London eye using barges up the River Thames. bread and butter costs include a safety check on all parts of the eye especially the hydraulic motors, drive systems, safety systems and the backup safety system.Day to day operating costs includes heating, lighting and cleaning of the capsules. (See excel document for breakdown). Overall maintenance costs and construction costs take up most of the London eye. Operating costs especially heating can be reduced by providing a system were the heat in empty capsules can be switched off everywhere a long period of time especially during the winter months because they may expect low passenger demand. E.g On a cold and wet winter day, the passengers numbers for the London eye will be reduced compared to a summer day. Heating could be turned off at this time. This reduces costs and at the same time increase productivity.Question 232 capsules X 25 people = 800 passengers for half can hour. 800 people X 2 = 1600 passengers per hour.summertime muniment10am 9.30pm = 12 hours1600 passengers X 12 hours = 19,200 passengers for 12 hours/day. 19,200 passengers X 7 days = 134,440 passengers per calendar week.Summer weeks = 24 weeks.thusly total capacity for the summer is134,440 passengers per week X 24 weeks = 3,225,600 passengers Winter Schedule1600 X 8 hours = 12, 800 passengers for an 8 hours/day10am 6pm = 8 hours12,800 passengers X 7 days = 89,600 passengers per week.Winter weeks = 28 weeks.Therefore total capacity for the winter is89,600 passengers per week X 28 weeks = 2,508,800 passengersTotal capacity based on the operating schedule of the London eye is schedulePassengersWinter schedule2,508,800Summer schedule3,225,600Total operating Capacity5,734,400Question 3There could be a wrong of use on the London eye due to variety of issues. Weather conditions The weather conditions can affect the London eye in a number of ways examples employment can be affected in a number of ways. Heavy winds can affect the recitation of the eye forcing it to stop also heavy nose candy can delay and reduce the amount of rotations the eye can perform or worse snowfall could mean that the London eye will not be operational.BlackoutsBlackouts will have a major impact on the London eye. The London eye ispowered electrically it needs electricity to exclude and in the event of a blackout, the London eye will be defective meaning it wont be available to the public.MaintenanceMaintenance in the case of the London eye mean checking for problems with the machines and servicing and replacing parts of the machines, maintenance could also mean cleaning the thirty two capsules. This can affect the utilisation of the service. Maintenance would not affect the utilisation if it is carried out after the opening hours of the London eye.Industrial actionsIndustrial actions in the form of run can result to a loss in utilisation because without employees operating the London eye it means tourist cannot make use of the service it offers tip to a loss in utilisation.Security threatsAlthough this is very unlikely, security threats especially terrorism threats or bomb blasts can also lead to a loss in utilisation. A bomb blast around the London eye could totally destroy it or cause massive damage making the London eye unrepairable while a terror threats would force the staff to evacuate tourists on the London eye. Health issuesHealth issues could pose a threat to the utilisation of the eye, If a tourist is being sick or injured or a pregnant woman is in one of the capsules during the rotation and goes into labour. The passengers would need to be rushed to the hospital, passengers wont be allowed in any capsules until the passengers have been taken of the capsules. Future development.Future development could lead to a loss of uti lisation in the future for the London eye if larger buildings are built around the area of the London eye and thus hindering the view of known buildings around the eye, People wont find the London eye, causing passengers numbers to fall leading to loss in utilisation.Competition based tourist destinations.This could also lead to a loss in utilisation indirectly. If people find other tourist destinations in London more attractive than the London eye, like the Big Ben or Chessington world of adventures or the globe. This could lead to a loss in passengers numbers to a low aim for the London eye which creates loss in utilisation. The London eye process.This is relates more on the employees if employees are handling the operations of getting passengers on and off the capsules gravely this could lead to sometimes not all capsules being filled, longer queues and a major loss in the utilisation of the London eye.Bibliography1. Debra Ronca,(2008) How the London eye organise Available fr om http//adventure.howstuffworks.com/london-eye2.htm. Accessed 28 November 20122. Slack, Chambers & Johnston,(2010), Operations Management London Prentice Pearson